- Customer Service Hours:
- If you prefer to EMAIL your questions or comments you are welcome to fill out the online form below.
- Monday - Friday 8:00am to 5:30pm
- When emailing during normal business hours, you may expect a response within 30 minutes.
- Saturday 8:00am to 1:00pm
- When emailing outside of normal business hours, you may expect a response the next business day.
- Sunday Closed
- (Central Standard Time)
- To contact us via Standard MAIL please direct your correspondence to the address above.
HomeFAQ
FAQ
Orders
Returns & Exchanges
Miscellaneous Questions
Orders
Returns & Exchanges
Miscellaneous Questions
- How quickly will my order be shipped?
- How do I know if you’ve received my order?
- What if I need to make a change to my order?
- How do I check the status of my order?
- What if I have an item-specific question before placing an order?
- Can I get a copy of the invoice for my order?
- How can I get a discount code for my order?
Returns & Exchanges
- How do I return or exchange my item?
- What is the processing time for a return or an exchange?
- How will I know when my return or exchange has been processed?
- How does my refund come to me?
Miscellaneous Questions
- What size hat should I order?
- How do I clean my hat?
- What size belt should I order?
- How do I measure suspenders?
Orders
- Question: How quickly will my order be shipped?
Answer: Our goal is to ship all orders within 2 business days of receipt.
- Question: How do I know if you’ve received my order?
Answer: Upon completing your order, you will receive an order number both on the screen and you will also receive an email containing the information in your order. If you don’t receive an email, please contact us through info@beltoutlet.com or at 888-355-2358 to confirm the receipt of your order.
- Question: What if I need to make a change to my order?
Answer: Any changes which need to be made to your order should be phoned in immediately. Please contact us at 888-355-2358 so that we may assist you in a timely fashion.
- Question: How do I check the status of my order?
Answer: To check the status of your order, please email the Customer Service Department at info@beltoutlet.com or phone us at 888.355.2358.
- Question: What if I have an item-specific question before placing an order?
Answer: If you require specific information you feel isn’t being answered on the website, please contact us via 888.355.2358 or by info@beltoutlet.com and we will do our best to get you the information you need.
- Question: Can I get a copy of the invoice for my order?
Answer: Yes, we can provide a replacement invoice for you via email. Call us with your order number and we will send it to you right away.
- Question: How can I get a discount code for my order?
Answer: By signing up for the newsletter through our home page, you are able to obtain sales, promotions and coupons. Upon signing up, the system will automatically generate a coupon code for you to use on your purchase.
Returns & Exchanges
- Question: How do I return or exchange my item?
Answer: Please see our return exchange policy as posted here: [insert link]. If you have additional questions, please call us at 888.355.2358.
- Question: What is the processing time for a return or an exchange?
Answer: Typically, returns and exchanges are processed within 3-5 days of receipt.
- Question: How will I know when my return or exchange has been processed?
Answer: Watch for an email indicating your return has been refunded or your exchange has been shipped. If you wish to check on the status of your return or exchange, feel free to contact us at 888.355.2358 or info@beltoutlet.com.
- Question: How does my refund come to me?
Answer: All refunds are sent back to the customer’s original form of payment. While the processing time to initiate the refund can take 3-5 days, please allow additional time for the refund to appear on your account.
Miscellaneous Questions
- Question: What size hat should I order?
Answer: To find your hat size, simply use a tape measure to measure around your head in inches, just above your eyebrows (do not pull tight). Order options are given in inches and hat size.
- Question: How do I clean my hat?
Answer: Perspiration will definitely affect the look of your hat, usually resulting in white (salt) stains or dark (oil) stains around the crown. These can usually be cleaned with a diluted mixture of Dawn dish soap and warm water. Do not submerge the hat but rather use a clean sponge to dab the stains. Dry it immediately with a clean paper towel, absorbing all of the excess water from the hat. This step may need to be repeated several times depending on the staining. Use this same method on the inner sweatband to remove the dirt. Again, several applications may be required.
To help prevent future staining, wipe off all of the excess moisture after removing your hat. If it is very wet, turn it upside down and fold out the sweatband to allow the moisture to evaporate into the air.
These suggestions should add some additional time to the life of your hat. When the time does come for a new hat, please think of our brand.
- Question: What size belt should I order?
Answer: Generally, we recommend buying a belt one full size above your even number waist (pant) size. If you wear a 34 waist garment, order a size 36. Holed-belts are measured from the third hole, down the length of the belt, not including the buckle.
- Question: How do I measure suspenders?
Answer: To measure for suspenders, begin measurement on the front, right side of your body at the top of your pants (where the clips will fasten) and go over the shoulder and down to the left side, top of the pants (where the clips will fasten). This measurement will work for x-back style suspenders and y-back styles suspenders.
