BeltOutlet.com Frequently Asked Questions
- How quickly will my order be shipped?
- How do I know if youíve received my order?
- What if I need to make a change to my order?
- How do I check the status of my order?
- What if I have an item-specific question before placing an order?
- Can I get a copy of the invoice for my order?
- How can I get a discount code for my order?
Returns & Exchanges
- How do I return or exchange my item?
- What is the processing time for a return or an exchange?
- How will I know when my return or exchange has been processed?
- How does my refund come to me?
- What size hat should I order?
- How do I clean my hat?
- What size belt should I order?
- How do I measure suspenders?
- Question: How quickly will my order be shipped?
Answer: Most orders ship within one business day of receipt. We ship orders Monday through Friday. Visit our Shipping and Handling Policies page for more information.
- Question: How do I know if youíve received my order?
Answer: Upon completing your order, you will receive an order number both on the screen and you will also receive an email containing the information in your order. If you donít receive an email, please contact us through firstname.lastname@example.org or at 888-355-2358 to confirm the receipt of your order.
- Question: What if I need to make a change to my order?
Answer: Any changes which need to be made to your order should be phoned in immediately. Please contact us at 888-355-2358 so that we may assist you in a timely fashion.
- Question: How do I check the status of my order?
Answer: To check the status of your order, please visit our Order Status page. You will need your order number and zip code. You may also email the Customer Service Department at email@example.com or phone us at 888-355-2358.
- Question: What if I have an item-specific question before placing an order?
Answer: If you require specific information you feel isnít being answered on the website, please contact us via 888-355-2358 or by firstname.lastname@example.org and we will do our best to get you the information you need.
- Question: Can I get a copy of the invoice for my order?
Answer: Yes, we can provide a replacement invoice for you via email. Call us with your order number and we will send it to you right away.
- Question: How can I get a discount code for my order?
Answer: By joining our email list through our home page, you will receive an exclusive code for 10% off your initial purchase and will have access to exclusive sales, promotions and coupons.
Returns & Exchanges
- Question: How do I return or exchange my item?
Answer: Please visit our Returns and Exchanges Policies page for full details.
- Question: What is the processing time for a return or an exchange?
Answer: We process most returns and exchanges within 5 business days of receiving the package.
- Question: How will I know when my return or exchange has been processed?
Answer: Watch for an email indicating your return has been refunded or your exchange has been shipped. If you wish to check on the status of your return or exchange, feel free to contact us at 888-355-2358 or email@example.com.
- Question: How does my refund come to me?
Answer: All refunds are sent back to the customerís original form of payment. While the processing time to initiate the refund can take up to 5 business days, please allow additional time for the refund to appear on your account.
- Question: What size hat should I order?
Answer: To find your hat size, simply use a tape measure to measure around your head in inches, just above your eyebrows (do not pull tight). Order options are given in inches and hat size.
- Question: How do I clean my hat?
Answer: Perspiration will definitely affect the look of your hat, usually resulting in white (salt) stains or dark (oil) stains around the crown. These can usually be cleaned with a diluted mixture of Dawn dish soap and warm water. Do not submerge the hat but rather use a clean sponge to dab the stains. Dry it immediately with a clean paper towel, absorbing all of the excess water from the hat. This step may need to be repeated several times depending on the staining. Use this same method on the inner sweatband to remove the dirt. Again, several applications may be required.
To help prevent future staining, wipe off all of the excess moisture after removing your hat. If it is very wet, turn it upside down and fold out the sweatband to allow the moisture to evaporate into the air.
These suggestions should add some additional time to the life of your hat. When the time does come for a new hat, please think of our brand.
- Question: What size belt should I order?
Answer: Generally, we recommend buying a belt one full size above your even number waist (pant) size. If you wear a 34 waist garment, order a size 36. Holed-belts are measured from the third hole, down the length of the belt, not including the buckle.
- Question: How do I measure suspenders?
Answer: To measure for suspenders, begin measurement on the front, right side of your body at the top of your pants (where the clips will fasten) and go over the shoulder and down to the left side, top of the pants (where the clips will fasten). This measurement will work for x-back style suspenders and y-back styles suspenders.
is proud to have served millions of customers in the U.S. and around the world from its offices outside Chicago, IL. Please see our shipping information below for U.S. customers.Standard shipping
is available in the Continental United States and is expected to arrive within 4-7 business days. Orders over $50 always ship FREE
. When free shipping does not apply, standard shipping charges are:
1 Item $4.99
2 Items $6.99
3 Items $7.99
4 Items $8.49
5 Items $8.99
6 Items $9.49
7 Items and up $9.99
All deliveries to Alaska, Hawaii, APO, DPO, FPO and U.S. Protectorates including Puerto Rico, Guam, Virgin Islands and Northern Mariana Islands are sent USPS Priority Mail to ensure consistent transit times and tracking. Most orders will arrive in 2-4 business days. Some overseas APO, DPO and FPO locations may take up to 10 business days for delivery. Orders over $50 always ship FREE. When free shipping does not apply, standard shipping charges are:
1 Item $8.99
2 Items $9.99
3 Items $10.99
4 Items $11.49
5 Items $11.99
6 Items $12.49
7 Items and up $12.99USPS Priority 2-4 Day
Priority mail is available to Continental US, Hawaii, Alaska, Puerto Rico, APO and FPO boxes and delivery is estimated in 2-4 days. Pricing is based on the item(s) purchased.UPS Ground
UPS Ground is available to the Continental US, Hawaii, Alaska and delivery can take 1-5 business days depending on shipping location from Chicago, IL. Pricing is based on weight and distance of the order. At this time, Saturday delivery is not available for UPS Ground.UPS Next Day & 2nd Day AirUPS expedited services required to leave the same day (M-F) need to be placed by 12pm (noon) CT; orders placed after this cutoff will be shipped the next business day.
At this time, Saturday delivery is not available for UPS expedited services. Pricing for UPS Next Day and 2nd Day Air are based on weight and distance.
Shipments to CanadaBeltOutlet.com
is proud to offer its products to Canadian customers. We ship to locations across Canada using a choice of available shipping methods. In order to make this experience as enjoyable as possible for you, our shipping policies are as follows:BeltOutlet.com ships to Canada via U.S. Postal Service or UPS.Shipping costs for your preferred method are available in the shopping cart prior to purchase.As with all International orders, Canadian customers may be required to pay duties, taxes, government charges and/or brokerage fees at time of receipt. These costs are levied by the Canadian government and/or the carrier and not by BeltOutlet.com. The customer is responsible for any/all additional charges for delivery & import collected by the carrier.How we reduce costs for our Canadian customersBeltOutlet.com
offers U.S. First Class International Mail shipment to Canada as a lower-cost method for receiving products. This shipping method does not offer a tracking number and can take up to 4 weeks for delivery.
In addition, UPS Standard Ground to Canada service is available for shipments for which timely delivery is important or where a tracking number is desired. BeltOutlet.com
has partnered with UPS to reduce charges associated with importing items to Canada by securing a flat brokerage fee for UPS deliveries to Canadian customers. In addition, you can choose to pay these brokerage fees in advance directly to UPS (BeltOutlet.com
cannot accept these payments). Read the language below for more details.UPS Brokerage to Canada Information/Disclosure
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada.These charges may include PST, GST, HST,duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.
If shipped via UPS, your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.