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Return & Exchange Request Form
First Name
Last Name
Phone Number
Email Address
Street Address
Zip Code
Order Number
Return/Exchange Reason
Other Comments

  • CONTACT: Complete the form at the right. We'll respond promptly and email you a pre-paid USPS return shipping label.

  • PRINT: Print the pre-paid USPS return shipping label and attach it to the original packaging. Insert the product and the original packing slip.

  • MAIL: Leave your package in your mailbox or drop it off at your nearest USPS mailbox. We’ll contact you when we’ve processed your exchange or return. keeps returns and exchanges hassle-free! If you are not completely satisfied with your purchase, exchange or return it within 90 days for a new product, full refund or gift card. Please be mindful that items should be returned in their original product package and in “like-new” condition (not worn, washed, used or damaged). If the item is not in “like-new” condition, please contact our Customer Service team before returning.

RETURNS: The cost of the return shipping label will be deducted from your refund. Shipping charges (if applicable) are not refundable.
EXCHANGES: Provide us with a payment method for the cost of the return shipping label. We will ship your new item to you at no additional charge. Label costs are based on weight and distance using our discounted USPS shipping rates.

You may also mail the item(s) back to us using your preferred carrier, at your expense. We strongly recommend using a trackable shipping method. Please send to: Returns Department
23824 W. Andrew Rd, Suite 102
Plainfield, IL 60585-8768

If you do not have the original packing slip, please include the following information with your return:

  • Name
  • Street address
  • Phone number
  • Order number
  • Reason for the return
  • Exchange information such as model number, size, color etc. cannot be responsible for return shipments not received. We process most returns and exchanges within 5 business days of receiving the package. If you have additional questions, please contact our Customer Service team. Our standard business hours are: Monday-Friday, 8:00am-5:30pm CT. Thank you for your business and continued patronage to! We value you as a customer and we strive to give each customer the best customer service experience they have ever had!

BuxtonDearfoamsDorfman PacificGold Toe Sockstotes ISOTONERWigens HeadwearCTMDickiesDockersHanesLevi'sTilley HatsWinn International is proud to have served millions of customers in the U.S. and around the world from its offices outside Chicago, IL. Please see our shipping information below for U.S. customers.

Standard shipping is available in the Continental United States and is expected to arrive within 4-7 business days. Orders over $50 always ship FREE. When free shipping does not apply, standard shipping charges are:

1 Item $4.49
2 Items $6.49
3 Items $7.49
4 Items $7.99
5 Items $8.49
6 Items $8.99
7 Items $9.49
8 Items $9.49
9 Items and up $9.99

All deliveries to Alaska, Hawaii, APO, DPO, FPO and U.S. Protectorates including Puerto Rico, Guam, Virgin Islands and Northern Mariana Islands are sent USPS Priority Mail to ensure consistent transit times and tracking. Most orders will arrive in 2-4 business days. Some overseas APO, DPO and FPO locations may take up to 10 business days for delivery. Orders over $50 always ship FREE. When free shipping does not apply, standard shipping charges are:

1 Item $6.99
2 Items $8.99
3 Items $9.99
4 Items $10.49
5 Items $10.99
6 Items $11.49
7 Items $11.99
8 Items $11.99
9 Items and up $12.49

USPS Priority 2-4 Day

Priority mail is available to Continental US, Hawaii, Alaska, Puerto Rico, APO and FPO boxes and delivery is estimated in 2-4 days. Pricing is based on the item(s) purchased.

UPS Ground

UPS Ground is available to the Continental US, Hawaii, Alaska and delivery can take 1-5 business days depending on shipping location from Chicago, IL. Pricing is based on weight and distance of the order. At this time, Saturday delivery is not available for UPS Ground.

UPS Next Day & 2nd Day Air

UPS expedited services required to leave the same day (M-F) need to be placed by 12pm (noon) CT; orders placed after this cutoff will be shipped the next business day. At this time, Saturday delivery is not available for UPS expedited services. Pricing for UPS Next Day and 2nd Day Air are based on weight and distance.
Shipments to Canada is proud to offer its products to Canadian customers. We ship to locations across Canada using a choice of available shipping methods. In order to make this experience as enjoyable as possible for you, our shipping policies are as follows:

  • ships to Canada via U.S. Postal Service or UPS.

  • Shipping costs for your preferred method are available in the shopping cart prior to purchase.

  • As with all International orders, Canadian customers may be required to pay duties, taxes, government charges and/or brokerage fees at time of receipt. These costs are levied by the Canadian government and/or the carrier and not by The customer is responsible for any/all additional charges for delivery & import collected by the carrier.

  • How we reduce costs for our Canadian customers offers U.S. First Class International Mail shipment to Canada as a lower-cost method for receiving products. This shipping method does not offer a tracking number and can take up to 4 weeks for delivery.

    In addition, UPS Standard Ground to Canada service is available for shipments for which timely delivery is important or where a tracking number is desired. has partnered with UPS to reduce charges associated with importing items to Canada by securing a flat brokerage fee for UPS deliveries to Canadian customers. In addition, you can choose to pay these brokerage fees in advance directly to UPS ( cannot accept these payments). Read the language below for more details.

    UPS Brokerage to Canada Information/Disclosure

    Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada.These charges may include PST, GST, HST,duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.

    If shipped via UPS, your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

    Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.