Free Shipping Over $35, Easy Returns

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      How quickly will my order be shipped?

      Most orders ship within one business day of receipt. We ship orders Monday through Friday. Visit our Shipping and Handling page for more information.

      How do I know if you’ve received my order?

      Upon completing your order, you will receive an order number both on the screen and you will also receive an email containing the information in your order. If you don’t receive an email, please contact us through or at 888-355-2358 to confirm the receipt of your order.

      What if I need to make a change to my order?

      Any changes which need to be made to your order should be phoned in immediately. Please contact us at 888-355-2358 so that we may assist you in a timely fashion.

      How do I check the status of my order?

      To check the status of your order, please visit our Order Status page. You will need your order number and zip code. You may also email the Customer Service Department at or phone us at 888-355-2358.

      What if I have an item-specific question before placing an order?

      If you require specific information you feel isn’t being answered on the website, please contact us via phone, email, or live chat and we will do our best to get you the information you need.

      Can I get a copy of the invoice for my order?

      Yes, we can provide a replacement invoice for you via email. Call us with your order number and we will send it to you right away.

      Why am I being charged sales tax?

      It's complicated. The short answer is we charge sales tax in accordance with state law. Generally speaking, we charge sales tax in the states where we have a physical presence as defined by law. Some states have enacted economic nexus legislation that requires sales tax to be collected based on minimum sales thresholds. Regardless, if we are collecting sales tax from you, that tax is being remitted to your state.

      How can I get a discount code for my order?

      By joining our email list through our home page, you will receive an exclusive code for 10% off your initial purchase and have access to future exclusive sales, promotions, and coupons. Please note, you may only use one coupon code per order. Coupons cannot be combined. 

      I received my order. Why does it show "OR CURRENT RESIDENT" on the label?

      Some shipping methods require that message to be printed on the label. Rest assured, if you do not receive your order, we will make it right and reship the product or reimburse you. Situations like this are exceedingly rare.



      How do I return or exchange my item?

      Please visit our Returns and Exchanges Policies page for full details

      What is the processing time for a return or an exchange?

      We process most returns and exchanges within 5 business days of receiving the package.

      How will I know when my return or exchange has been processed?

      Watch for an email indicating your return has been refunded or your exchange has been shipped. If you wish to check on the status of your return or exchange, feel free to contact us at 888-355-2358 or

      How does my refund come to me?

      All refunds are sent back to the customer’s original form of payment. While the processing time to initiate the refund can take up to 5 business days, please allow additional time for the refund to appear on your account



      Where can I learn more about your products?

      We often go in-depth on certain product lines at the Blog. You can also email or chat with our Customer Service team during regular business hours.

      What is your privacy policy?

      At we will not release any customer information to anyone wanting to rent, lease, or buy the data.

      Do you have an affiliate program?

      Yes. You can link to us via Commission Junction and earn a 10% commission for each sale by simply clicking here to sign up.

      What size hat should I order?

      To find your hat size, simply use a tape measure to measure around your head in inches, just above your eyebrows (do not pull tight). Order options are given in inches and hat sizes.

      How do I clean my hat?

      Perspiration will definitely affect the look of your hat, usually resulting in white (salt) stains or dark (oil) stains around the crown. These can usually be cleaned with a diluted mixture of Dawn dish soap and warm water. Do not submerge the hat but rather use a clean sponge to dab the stains. Dry it immediately with a clean paper towel, absorbing all of the excess water from the hat. This step may need to be repeated several times depending on the staining. Use this same method on the inner sweatband to remove the dirt. Again, several applications may be required.

      To help prevent future staining, wipe off all of the excess moisture after removing your hat. If it is very wet, turn it upside down and fold out the sweatband to allow the moisture to evaporate into the air.

      These suggestions should add some additional time to the life of your hat. When the time does come for a new hat, please think of

      What size belt should I order?

      Generally, we recommend buying a belt one full size above your even number waist (pant) size. For example, if you wear a 34 waist garment, please order a size 36 belt. Our belts are measured from the third hole, down the length of the belt, not including the buckle.

      How do I measure suspenders?

      To measure for suspenders, begin measurement on the front, right side of your body at the top of your pants (where the clips will fasten) and go over the shoulder and down to the left side, top of the pants (where the clips will fasten). This measurement will work for x-back style suspenders and y-back style suspenders.